CUSTOMER CARE

Shipping
Cost 
We offer the following options to our customers:
  • Free shipping on all Regular Post Orders within Australia, AUD$13.50 flat rate for all Express Post Order
  • For international purchases a flat rate of AUD$25.00 will be charged
All prices above include GST and other taxes and duty where applicable. 
Tracking
You will be sent an Order Confirmation email on the day that your order is dispatched, the email includes a tracking number so that you can follow your order through to delivery.
Delivery Times
For domestic delivery, you should receive your order within 3 - 5 working days. If your order does not arrive you can track your order using auspost.com.au/track/ and the tracking number supplied in your Order Confirmation email. 
For Express Post Orders, if the purchase is made before 10am, the item will be shipped that day and can be tracked using the tracking number supplied in your Order Confirmation email.
For International delivery, you should receive your order within 10 – 15 working days. If your order has not arrived within the allotted time, please contact the shipping company, using the tracking number supplied in your Order Confirmation email.
If you have special instructions relating to the delivery, please be sure to indicate these when required on the delivery instructions as you are checking out. 
For further information please emails orders@indecisive.com.au 
Refunds & Returns
We all know sometimes it can be a bit hit and miss when shopping online, that is why we offer our customers the following options:
Refunds
If an item is faulty or if you have selected the wrong size and an alternative size in the same style is unavailable, we will fully refund you for the purchase.
The refund must be requested within 7 days of the date of purchase and the item must be received by Indecisive for a refund to be issued.
Exchange
For exchanges, items need to be returned within 7 days of the date of purchase and all tags and labels must remain in place. We will then ensure that the new item is shipped within 7 days.
For further information, please email orders@indecisive.com.au
Privacy
Your Privacy is super important to us and we are committed to protecting your personal information in accordance with the Australian Privacy Principles in the Privacy Act as well as other applicable legislation.
The reason why we collect your personal information is to create orders and provide services. We promise not share your personal information with any third parties and will not add you to our mailing services unless you have requested to be added.

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